Shipping Policy

Shipping Policy

Order Processing Time

All orders are processed within 2–3 business days, regardless of the shipping method selected at checkout. Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak periods, processing may take up to 4 business days. For example, orders placed on Tuesday will be shipped no later than Friday.

Orders may be delayed due to incomplete or inaccurate checkout details, including incorrect shipping addresses.

If an incorrect shipping address is provided, customers have 1 hour after purchase to request changes. To update order details, please contact hello@bime.com.au as soon as possible.

We are not responsible for errors in shipping addresses entered by the customer. Please refer to the Wrong Address Disclaimer below for more information.

Estimated Shipping Time

Domestic Shipping

Shipping times within Australia typically range between:
📦 7–12 business days

International Shipping

Shipping times for international orders vary by destination and customs processing:
🌍 7–20 business days

Shipping times depend on customs clearance procedures, which vary by country. Some countries may experience faster or slower processing.

Possible Shipping Delays

Shipping times may be affected by factors beyond our control, including but not limited to:

  • Customs clearance delays

  • Weather conditions

  • Strikes or industry disruptions

  • Holiday seasons and high order volumes

  • Carrier-related issues

We do our best to keep customers informed of any significant delays.

Shipping Guarantee

We are committed to ensuring your order arrives as expected. If your package does not arrive within the following timeframes, we will offer a free replacement or a full refund:

  • Australia: 25 days

  • United states, Canada, New Zealand, United Kingdom: 35 days

  • Rest of the world: 40 days

To request a refund or replacement, please contact hello@bime.com.au with your order details.

International Delivery

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the customer.

We recommend checking with your local customs office before placing an order. We are not responsible for delays caused by customs clearance or additional fees charged upon delivery.

Wrong Address Disclaimer

Customers are responsible for providing an accurate shipping address at checkout.

Once an order is placed, we cannot guarantee address changes due to processing timelines. If an order has already been processed or shipped, shipping details cannot be modified.

If an incorrect address results in failed delivery:

  • If the package is returned to us, a full refund will be issued upon arrival

  • If the package is not returned, we are not liable for replacement or refund

Please double-check your shipping details before completing your order.

Returns

By placing an order, the customer agrees to cover the cost of any returns unless otherwise stated in our Return Policy.

For details on how to initiate a return, please refer to our Return Policy or contact hello@bime.com.au.